Chat support services

Chat Support Services

Engage24x7, a leading outsourcing company in India, offers cost-effective Live Chat Support services to customers around the globe. Our comprehensive live chat support provides personalized customer service for various technical as well as non-technical products and services.

What is live chat support?

Live chat support helps companies interact with their customers by proactively inviting them to an online chat to provide support regarding their products or services in real-time. Chat support provides companies with an effective two-way communication system that can be utilized as an interactive customer support tool, as well as an effective marketing aid that converts browsers into buyers by providing them with sales and marketing support. Additionally, in comparison with live phone support, which requires heavy initial investment and high operating expenses, live chat support is available at a cost-effective and affordable price structure. We also specialize in providing the best-in-class video chat customer services at cost-effective prices.

How does offshore live chat support work?

Online chat support is pre-configured, easy to install and does not require additional modules or add-ons to be installed by the visitor. It uses functionalities available in any modern browser by default. When a visitor to your website requires assistance of any kind, all they have to do is click on the “click-to-chat” button prominently placed on your website. This will initiate a live chat session with a customer care executive, who will provide real-time answers to the customer’s queries, and also cross-sell and up-sell your products and services in the process.

Why provide live chat support services?

Choosing to install live chat support services on your website can give you several benefits:

  • Helping customers complete orders through text chat
  • Real time assistance in page-pushing capabilities for website visitors
  • Effective closing of e-commerce sales by assisting customers in checking out the contents of their shopping cart
  • Opportunity for instant sales through cross-selling of products
  • Increasing customer loyalty by providing answers to customer queries in real-time
  • Ability to collect real-time data about your website traffic, visitor information and navigational path

Which industries can benefit from live chat support?

A number of industries across various verticals use live chat support services to sell their products online and provide superior customer support. O2I provides technical and non-technical live chat support for clients in the following industries:

  • Retail
  • Software/ IT/ ITES
  • Broadcasting
  • Food and Beverage Industry
  • Online Printing and Publishing
  • Healthcare
  • Real Estate
  • Insurance
  • Education
  • Web Design/ Hosting
  • e-commerce Stores

What makes O2I’s live chat support services different?

Engage24x7 has over a decade of experience in providing various outsourcing solutions to clients from around the world. Our efficient live chat support services will ensure greater customer care and increased profits for your business.

Advantages of O2I:

  • Provision of cost-effective pricing: You can save up to 45% with our reasonable price structures tailor-made for single-operator and multi-operator accounts. We also provide discounts for small and medium-sized online businesses with chat support requirements.
  • Easy to customize chat support: Our free-to-use chat icons, chat invitation skins, operator pictures and header background images allow you to customize the visual aspects of the chat window on the visitor’s side and give your website a unique edge. We also provide Spanish chat support and other bilingual and multilingual chat support services.
  • Secure and reliable services: O2I provides secure 256-bit SSL encrypted connections for all live chat support services. This ensures data security and prevents unauthorized parties from reading your live chat conversations.
  • Experienced chat support executives: Our well-trained chat support executives are hired according to your specifications. Our experienced executives are prompt in answering live chat requests and are capable of handling multiple chat requests simultaneously. We also provide Microsoft Certified Engineers for technical chat support.
  • Real-time website monitoring and traffic analysis: Subscribing to O2I’s live chat support services enables you to get access to details about your website visitors by viewing real-time monitoring results in the Live Chat Operator Console (location, referrer, visited pages, keywords, etc.). O2I also provides detailed traffic analysis that helps you plan effective marketing and sales strategies.